Refund Policy

Last Updated: 6/25/23

AUTOMATIC RENEWAL AND CANCELLATION OF SUBSCRIPTION POLICY

We offer our customers a subscription option that is an automatic, recurring subscription to our products in a frequency, quantity, and variety of your choosing based on the options available (each a “Subscription”). You can find specific details regarding your Subscription by logging into your account and accessing the “Subscriptions” page or by emailing us at hello@nuturia.com with your order number(s) and email address.

By purchasing a Subscription, you acknowledge and agree that PAYMENTS ARE CHARGED ON THE DAY YOU SIGN UP FOR THE SUBSCRIPTION AND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT EITHER A MONTHLY, BI-MONTHLY, OR QUARTERLY FREQUENCY, DEPENDING ON THE SUBSCRIPTION OPTION YOU SELECT, AT THE PRICE PRESENTED TO YOU AT CHECKOUT, WHICH WILL DEPEND ON THE PRODUCT YOU DECIDE TO PURCHASE, ANY APPLICABLE TAX AND SHIPPING OPTION.

YOUR SUBSCRIPTION WILL CONTINUE INDEFINITELY UNTIL CANCELLED BY YOU OR TERMINATED US IN ACCORDANCE WITH THESE TERMS.

You further acknowledge and agree that your Subscription has an initial and recurring fee (“Subscription Fee”), which shall be determined by the quote accepted by and provided to you when you purchase a Subscription. By purchasing a Subscription, you accept responsibility for, and agree to pay, all Subscription Fees, plus any applicable tax, prior to cancellation of your Subscription. You affirmatively and expressly authorize us to charge your payment provider when your Subscription begins, and again at the beginning of any subsequent renewal term. If your payment details change, your card provider may provide us with the updated payment details. We reserve the right to use these updated details for future charges in order to help prevent any interruption to the delivery of the Service.

Upon renewal of your Subscription, if Nuturia® does not receive payment from your payment provider, (a) you agree to pay all amounts due on your account upon demand and (b) you agree that Nuturia® may either terminate or suspend your Subscription and continue to attempt to charge your payment provider until payment is received (upon receipt of payment, your account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received).

The specific dollar amount charged for repeat deliveries may differ from the amount charged for the initial Subscription order or other repeat deliveries if coupon or promo codes are used or if prices are updated by Nuturia®.

If the regular price to renew your Subscription increases, or any terms regarding the automatic renewal or your Subscription changes, Nuturia® will notify you of any such increase or change in writing prior to the commencement of the next renewal term to or in which the increase or change applies.

YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS TO AVOID INCURRING A SUBSCRIPTION FEE FOR THE NEXT RENEWAL TERM. You may cancel your Subscription at any time. The account will remain active for the remainder of your billing cycle, but you will not be charged for the next renewal term unless you purchase another Subscription.

If you want to cancel your subscription, please log in to your account, go to the “Subscriptions” page here, and select the Subscription you would like to cancel. You may also contact us at hello@nuturia.com. If you choose to cancel your Subscription prior to the next renewal period, we will terminate your Subscription and will not charge your payment provider for the subsequent renewal period.

You agree that we may either terminate or suspend your Subscription for any reason at any time in our sole discretion. You will not be responsible for payment of any Subscription terminated or suspended by us.

If you have any questions about automatic renewal, your Subscription, or our cancellation procedures, please contact us at hello@nuturia.com.

PRODUCTS, PRICING, AND PURCHASES

All Content, including specifications, products, and prices of products, on this Service is subject to change at any time without notice. Certain measures and descriptions are approximate and are provided only for your convenience. Nuturia® makes all reasonable efforts to accurately display the attributes of its products, including the applicable colors. The actual color you see, however, may depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

The inclusion of any products or services on the Service at a particular time does not imply or warrant that these products or services will be available at any time. Nuturia® cannot confirm the price or availability of a product until after your order is placed. Pricing or availability errors may occur on the Service. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. Nuturia® reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Nuturia®. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may further limit, including without prior notice, the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. We may also refuse service to any customer.

Nuturia® reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms, “reselling” will be defined as purchasing or intending to purchase any product from Nuturia® for the purpose of engaging in a commercial sale of the same product to a third party. We also may require verification of information prior to the acceptance or shipment of any order. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the possession, use, and sale of any item purchased from the Service. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Promotional codes, discounts, and offers (“Promotions”) are limited in nature and may expire or be discontinued with or without notice. Promotions are void where prohibited by law. Promotions may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any Promotions. Other Promotions, including sweepstakes, contests, raffles, surveys, or games, may be governed by rules that are separate from or supplement these Terms. If you participate in any Promotions, please review the applicable rules. If the specific rules for a Promotion conflict with these Terms, the Promotion rules will govern.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Product prices will be displayed in United States Dollars. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and applicable taxes and currency conversion fees.

You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. All billing information you provide to us must be current, complete, truthful and accurate. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Providing any untruthful or inaccurate information is a breach of these Terms and may result in cancellation of your order or account.

If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Nuturia® may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.

We are not responsible for any fees or charges that your bank or credit card issuer may apply.

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

REFUNDS

We encourage everyone to try our products for 2 weeks and have a 30-day awesomeness guarantee / refund policy. If you are not satisfied with our products, you can request to be refunded for up to one bottle within 30 days of your very first purchase. The refund will be issued for the amount you paid for the product to the form of payment used for the purchase. Unless otherwise instructed, you do not need to return the bottle to receive the refund. Note that shipping is non-refundable and refunds do not include the cost of shipping. If you purchase multiple bottles, you may be required to return the unused and unopened / sealed bottles to receive a refund for the complete purchase.

Before issuing a refund, Nuturia® may require you to fill out a survey in order to better understand your reason for requesting a refund.

If you would like to receive a refund, please contact us hello@nuturia.com. Refunds will be issued by us at our sole discretion.

SHIPPING

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Site. A third-party carrier will ship any merchandise you purchase from our Service. All purchases from this Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Service passes to you upon our delivery of the items to the carrier.

While we will work diligently to ensure that products are delivered in the indicated time, you agree that Nuturia® will not be liable for any delays in shipping or delivery resulting from the action or inaction of any shipping or carrier service utilized by Nuturia®. By using the Service, you acknowledge and agree that you are responsible for filing any claims with carriers for damaged or lost shipments.

If an ordered product does not arrive to a destination within the continental United States within a month of the order without notice of justifiable delay on behalf of Nuturia®, or if an ordered product arrives damaged, broken, or otherwise defective, Nuturia® will work with you to address whatever issue you may have. Damaged, broken, or otherwise defective specifically refers to the interior packaging. For example, external boxes for supplements that hold strictly aesthetic value that don't effect the integrity of product itself, may not cause the overall product to be considered damaged, broken, or otherwise defective. For each case a remedy, such as sending out a new external box for the described example, might be considered but is at the sole discression of Nuturia®.

ACCURACY OF INFORMATION AND RELIANCE ON INFORMATION POSTED

The information presented on or through the Service is made available solely for general information purposes. Nuturia® attempts to ensure that information on this Service is complete, accurate, and current. However, despite our efforts, the information on the Service may occasionally be inaccurate, incomplete, or out of date. Accordingly, we do not warrant the completeness, accuracy, timeliness, or usefulness of any information on this Service, and any reliance you place on such information is strictly at your own risk. For example, products included may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Service. In addition, we may make changes in information about price and availability without notice.

The material on the Service is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Service is at your own risk.

The Service may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Service at any time, but we have no obligation to update any information on our Service. You agree that it is your responsibility to monitor changes to our Service.

We disclaim all liability and responsibility arising from any reliance placed on any materials or information by you or any other visitor to the Service, or by anyone who may be informed of any of its contents. This Service may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, or reporting services. All statements and opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Nuturia®, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Nuturia®. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.